How can we help?

Email support

Write to biblequestco@proton.me. For a technical issue, include your iPhone model, iOS version, and the steps that led to the problem. Please do not email passwords, sign-in codes, payment-card details, or private prayer and journal text.

Privacy and data

In the native iPhone app, guest data stays in protected local app storage and its private files are excluded from device backups. Signing in does not upload guest data. Prayer entries and drafts stay on this iPhone, including when signed in. They do not sync between devices. Saved account quests use protected account storage. Native Settings lets you clear guest data and, when signed in, sign out or delete the account. The native app does not currently provide data export or analytics because it does not include analytics.

In the website and progressive web app, signed-out journey data stays in that browser. Web Settings provides the available export, clearing, and optional analytics controls. For a privacy or account-and-data question, email the address above from the relevant account address when possible so the request can be verified.

Read the Privacy Policy and Terms of Use for complete details.

iPhone purchases and My Shepherd

Use Restore Purchases in the app while signed into the BibleQuest account used for your purchase. For billing help, Apple explains how to cancel a subscription or request a refund. Deleting the app or your BibleQuest account does not cancel a subscription. My Shepherd and generated quests need an internet connection, AI consent, and available usage allowance. If a request fails, include the error message in your support request without sending private writing.

Safety

BibleQuest is not an emergency, crisis, medical, or counseling service. If you or someone else may be in immediate danger, contact local emergency services or a qualified local professional.